Shipping Policy
Shipping Rates & Delivery Time
We offer a variety of shipping options to accommodate your needs. The shipping rates are calculated based on the weight of your order, destination, and the selected shipping method. Delivery times vary by location:
International: Shipping to international destinations typically takes 7-21 business days, depending on the destination country.
Please note that delivery times may be extended during holidays or due to unforeseen circumstances such as customs delays.
Order Processing Time
Orders are processed and shipped within 2-3 business days after payment confirmation. Orders placed after 12 PM will be processed the next business day.
Shipping Carriers
We partner with reputable shipping carriers, including Fedex, UPS. A tracking number will be provided to you once your order is shipped.
Customs, Duties, and Taxes
For international orders, please be aware that customs, duties, and taxes may apply. These fees are determined by your local customs office and are not included in our shipping rates. You are responsible for any additional charges that may be incurred once your package reaches your country.
Order Tracking
You will receive a tracking number via email once your order is shipped. Please allow up to 24 hours for tracking information to update.
Shipping Restrictions
At the moment, we are unable to ship to P.O. Boxes or military addresses. Additionally, shipping restrictions may apply to certain regions due to logistical constraints.
Lost or Damaged Packages
We are committed to ensuring your order arrives safely. If your package is lost or damaged in transit, please contact us at [your contact email or phone number] within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Returns & Exchanges
Please refer to our [Return Policy] for details regarding returns and exchanges
Contact Us
For any questions or concerns regarding your privacy, we would like you to contact us by mail: sales@xj-ap.com.