Return & Refund Policy
Returns
We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of receiving your order for a full refund or exchange.
To be eligible for a return:
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Certain items, such as custom-made products, perishable goods, and sale items, may not be eligible for return. Please check the product listing for return eligibility.
To initiate a return, please contact us at [your contact email or phone number] with your order number and reason for return. We will provide you with detailed instructions on how to return your item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or damaged.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error may only be partially refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact email or phone number]. We will assist you in arranging the exchange.
Late or Missing Refunds
If you haven’t received a refund after the indicated time frame, please check your bank account again. Then, contact your credit card company or bank, as there may be a processing delay before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us by mail: sales@xj-ap.com.
Shipping Returns
To return your product, please mail it to: [No.5, Honghu, Shenyang, China]. You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error.
Contact Us
For any questions or concerns regarding your privacy, we would like you to contact us by mail: sales@xj-ap.com.